cuci21 Member Personal Data Protection

Introduction and Scope of This Policy

cuci21 ("platform", "we", "us") is an online gambling platform operating under international licensing and directed at adult users in Malaysia. This Privacy Policy explains cuci21's commitment to protecting the personal information of every registered member and visitor to this website, in line with internationally recognised data protection principles.

By registering an account, using any of our services or simply browsing the cuci21 website, you are considered to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision herein, please stop using this platform and contact our support team to close your account.

This policy applies to all cuci21 services including online slots, live casino, sports betting, arcade games, mobile application (where applicable) and all official communication channels including email and live chat. This policy may be updated from time to time; the latest version is always available on this page.

Categories of Personal Information We Collect

cuci21 collects various types of information depending on how you interact with our platform. Generally, the information collected falls into three main categories:

Identity Information

• Full name as shown on your identity card or MyKad
• Date of birth for age verification purposes (21 years and above)
• Identity card number or passport number (for non-citizens)
• Current residential address
• Active mobile phone number
• Valid and reachable email address

Financial and Payment Information

• E-wallet account details (Touch 'n Go eWallet, Boost) for verification purposes only
• Bank account number for withdrawal processing via FPX
• Cryptocurrency wallet address for USDT, BTC or ETH transactions
• Deposit and withdrawal history records

Technical and Usage Information

• IP address and type of device used
• Web browser type and operating system
• Game session data including date, time and game type
• Cookies and permitted website tracking data
• Communication logs between members and the customer support team

Purpose of Using Personal Information

Every piece of information collected has a clear and legitimate purpose. cuci21 uses member personal information solely for the following purposes:

• Account registration process and identity verification for new members
• Processing deposits and withdrawals via supported payment methods
• Age verification to ensure members meet the 21-and-above requirement
• Sending important notifications related to accounts, transactions and security
• Providing customer support services via live chat and email
• Prevention of fraud, money laundering and suspicious activities
• Compliance with applicable international licensing requirements and regulations
• Product improvement and aggregated user experience analysis
• Promotional communications and bonus offers (subject to your preferences)

Sharing Information with Third Parties

Member privacy is cuci21's priority. We do not sell, rent or trade member personal information to any party for marketing purposes. However, there are limited situations where data may be shared with trusted third parties:

Payment Service Providers

To enable deposit and withdrawal transactions to be processed smoothly, necessary information is shared with payment gateway providers such as FPX providers, the DuitNow platform and cryptocurrency service providers. All such providers are bound by strict confidentiality agreements.

Game Software Providers

Third-party game providers that supply slot software, live casino and other games may receive limited session data for the purposes of game functionality and fairness audits. This data does not contain full financial information.

Legal and Licensing Requirements

cuci21 will disclose information to relevant authorities when required by law, court order or the requirements of the licensing body that regulates our operations. This includes investigations related to money laundering or financial fraud.

Data Security Measures

cuci21 implements multiple layers of technical and organisational security to protect member personal data from unauthorised access, disclosure, alteration or destruction:

• Data encryption during transmission using TLS 1.2 and above
• Password storage using one-way hashing
• Database separation and role-based access control
• 24-hour system monitoring to detect suspicious activity
• Periodic security audits by independent third parties
• Data security training for all staff who interact with member data
• Incident response plan to handle any data breach

While we make every effort to protect your data, no system can guarantee absolute security over the internet. Members are also responsible for keeping their own passwords and login details confidential.

Your Rights as a Member

As the owner of your personal data, you have certain rights that we fully respect:

Right of Access

You have the right to know what personal information cuci21 holds about you and to request a copy of it.

Right of Rectification

If any information is inaccurate or outdated, you have the right to request a correction within a reasonable period.

Right of Erasure

You may request deletion of your personal data subject to applicable legal retention requirements. Note: Certain transaction records must be retained in accordance with licensing requirements even after account closure.

Right to Object to Certain Processing

You may opt out of marketing communications at any time by contacting our support team via live chat or email at [email protected].

To exercise any of the rights above, please contact the cuci21 customer support team, which operates 24 hours a day, 7 days a week. We will work to address each request within the set timeframe.

Use of Cookies and Tracking Technologies

cuci21 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies allow us to recognise your device on future visits, customise preference settings and analyse usage patterns on an aggregate basis.

The types of cookies used include:

• Essential Cookies: Required for basic platform functions such as login, session management and security. These cannot be disabled.
• Preference Cookies: Store your display preferences, language and game settings for convenience.
• Analytics Cookies: Collect usage information anonymously for platform improvement purposes.

You can control or delete cookies through your web browser settings. Please note that disabling essential cookies may affect certain functions on the cuci21 platform.

Data Retention Period

cuci21 retains member personal information for as long as your account is active or as long as necessary to provide services. When an account is closed at a member's request or by the platform's decision, data that is not required for legal purposes will be deleted or anonymised.

Financial transaction records, customer support communication logs and identity verification documents are retained for the minimum period set by the international licensing body that governs cuci21's operations. This is a mandatory requirement that cannot be waived at an individual's request.

Technical data such as access logs are retained for a shorter period and are automatically deleted according to a set schedule.

Amendments to This Privacy Policy

cuci21 reserves the right to amend this Privacy Policy at any time to reflect changes in business practices, legal requirements or service improvements. Whenever an amendment is made, the "Updated" date at the top of this document will be changed.

For amendments considered material and significantly affecting member rights, cuci21 will notify members via email or in-platform notification before the amendment takes effect. Continued use of the platform after the amendment effective date is considered acceptance of the updated policy.

You are encouraged to review this Privacy Policy from time to time. If you have any questions or concerns about amendments made, please contact us through the available support channels.

Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how cuci21 handles your personal data, our team is ready to help. Support is available 24 hours a day, 7 days a week in Bahasa Melayu and English.

You can reach us via live chat directly on the cuci21 platform for an immediate response, or send an email to [email protected] for enquiries that require detailed clarification.

We are committed to handling every privacy-related enquiry seriously and professionally, in line with cuci21's commitment to member trust.